Category Archives: Help

Confused about Twitter search? You’re not alone.

There’s one question our support team gets asked more often than anything else – how far back can TweetReach reports go? And it’s no wonder we get this question all the time; it can be pretty damn confusing. How long … Continue reading

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How to use advanced Twitter search queries

Twitter supports a number of advanced search operators and filters that allow you to customize your search query and find exactly the tweets you’re looking for. Here are a few of our favorite Twitter search operators and how to use … Continue reading

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Setting up a TweetReach Tracker

If you’re new to TweetReach Pro, check out this short video about how to get your first Tracker set up. And there’s more information about setting up a Tracker on our helpdesk.

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TweetReach support hours from March 10-15

Most of the TweetReach team will be attending the South by Southwest Interactive conference in Austin, Texas over the next few days. So please allow us a little extra time to return your calls and emails on the following dates: … Continue reading

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Should you run a TweetReach report or set up a Tracker?

We currently offer two TweetReach reporting formats – the individual snapshot report and the Tracker. One of our most frequently asked questions is when it’s appropriate to run an individual report and when it’s best to set up a Tracker. … Continue reading

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Find the tweets you want: How to search Twitter like a pro

If you weren’t able to make our How to Search Twitter Like a Pro webinar today, the slides are below. We covered the basics of Twitter search, advanced search operators, messy or unreliable search operators, Twitter search limitations, and our … Continue reading

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Got Questions About TweetReach?

We’ve created a set of help forums to explain how TweetReach works. There are resources to help you get started with TweetReach, answers to some of our more frequently asked questions, in-depth explanations of TweetReach and the report components, and … Continue reading

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